How Answova collects, uses, and protects information when it answers calls and texts for local service businesses.
Answova provides an AI virtual receptionist that answers phone calls and text messages on behalf of local service businesses, books appointments, sends confirmations, and gives each business a dashboard of its calls. Answova is operated from Orlando, Florida, United States. In this policy, “Answova,” “we,” and “us” mean Answova; “business client” means a company that uses Answova to answer its calls; and “caller” means a person who calls or texts a business that uses Answova.
From business clients. Account details (name, email, phone), business information you configure (hours, services, service area, greeting), and billing information. Payments are processed by Stripe; we do not store full card numbers.
From callers. When you call or text a business that uses Answova, we process the audio of the call, a written transcript, your phone number, and any details you share, such as your name, service address, and a description of what you need, so the appointment can be handled.
Automatically. Basic technical data when you visit answova.pro, such as device and browser type. Our marketing site uses only essential cookies.
Calls answered by our assistant may be recorded and transcribed. Callers are notified at the start of the call that the call may be recorded for quality. Recordings and transcripts are used to complete the caller’s request, create call summaries for the business, and maintain service quality.
We share information only as needed to run the service:
We do not sell your personal information, and we do not share your phone number with third parties for their own marketing.
We keep call data for as long as needed to provide the service to the business client and as the business client directs, then delete or de-identify it. You may request deletion of your information by contacting us or the business you called.
We protect data with encryption in transit, access controls, and database row-level security so each business can see only its own data. No system is perfectly secure, but we work to safeguard your information.
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, email support@answova.pro. For text messages, reply STOP at any time to opt out; see our SMS Terms.
Answova is for businesses and adults. It is not directed to children under 18, and we do not knowingly collect their information.
We may update this policy from time to time. The “Last updated” date above shows the latest version, and material changes will be reflected here.
Questions about privacy? Email support@answova.pro.