The terms that apply when you use Answova to answer your business calls and texts.
These Terms of Service govern your use of Answova. By creating an account, subscribing, or using the service, you agree to these terms. If you are using Answova on behalf of a business, you confirm you are authorized to bind that business.
Answova is an AI virtual receptionist that answers calls and texts for your business, can answer common questions, books appointments based on the hours and services you configure, sends confirmations, and provides a dashboard of your calls and bookings. The assistant shares information you provide; it does not give professional, legal, medical, or financial advice, and final pricing and scheduling are confirmed by your business.
You must be at least 18 and provide accurate information. You are responsible for keeping your login credentials secure and for activity under your account.
Answova is offered on monthly subscription plans (currently Starter at $197 per month and Pro at $297 per month) plus a one-time setup fee (currently $297). Plans renew automatically each month until cancelled. Payments are processed securely by Stripe. Prices may change with notice; the price shown at checkout applies to your subscription. You are responsible for any applicable taxes.
New clients are covered by a 14-day money-back guarantee, and you can cancel at any time with no long-term contract. Details are in our Refund and Cancellation Policy.
Because Answova answers calls and sends texts for you, you agree that:
We own the Answova platform, software, branding, and content. You own your own business data and the records of your calls and bookings. You grant us the limited rights needed to operate the service for you.
The service relies on third parties such as Telnyx, ElevenLabs, Supabase, Stripe, and Vercel. Their availability and terms can affect the service, and we are not responsible for their acts or outages beyond our reasonable control.
Answova is provided “as is” and “as available.” AI systems can make mistakes, mishear, or be unavailable, and we do not warrant that the service will be uninterrupted, error-free, or fit for a particular purpose. You are responsible for reviewing the bookings and information the assistant captures.
To the maximum extent permitted by law, Answova will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or lost business. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the three months before the claim.
You agree to indemnify and hold Answova harmless from claims arising out of your use of the service, your business information, or your failure to obtain any required consents from your callers.
You may cancel at any time. We may suspend or end the service for non-payment, violation of these terms, or misuse. On termination, your right to use the service stops, and we will handle your data as described in our Privacy Policy.
These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in Florida.
We may update these terms; the “Last updated” date shows the current version. Continued use after changes means you accept them.
Questions about these terms? Email support@answova.pro.